Report an observation

Describe what you observed. The Responsible Group establishes the facts, assesses the circumstances and determines what happens next.

Observation

→Review

→Confirmation

Explore an observation

Select an example to see what someone might report in an everyday situation.

Example

Community charity

A charity volunteer sends a donor contact list to the wrong email address.

Reporter observation

What the reporter knows at this stage.

Read-only

1. What did you observe?

I was emailing our updated donor contact list to the charity coordinator. I selected the wrong email address from the suggestions and sent it to a volunteer who no longer helps with fundraising. I realised when I checked my sent messages.

2. When did it happen?

Yesterday afternoon, around 2:30pm. I noticed about ten minutes later.

3. What information may be involved?

The spreadsheet has donor names, email addresses and telephone numbers. I don't think it contains bank details.

4. Anything else that may help?

I phoned the former volunteer straight away. They said they had received the email but hadn't opened the attachment. They agreed to delete it. I told the charity coordinator what happened.